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Professional Services Coordinator

Reports to: Professional Services Manager

Location: Novato office

Organization Summary

The Buck Institute for Education (BIE) is a mission-driven nonprofit organization that builds the capacity of teachers to design and facilitate high quality Project Based Learning and the capacity of school and system leaders to set the conditions for teachers to implement great projects with all students. BIE’s headquarters in Novato, California is a certified Marin County Green Business, and dog-friendly working environment.  BIE is an equal opportunity employer seeking a diverse multi-talented staff.  BIE offers a competitive salary and benefits package; compensation is commensurate with experience.

Position Summary

A member of the Services Team, the Professional Services Coordinator is essential in supporting school and district leader's efforts to schedule high quality professional development for their teachers. The Professional Services Coordinator will also work collaboratively with other administrative staff in support of departmental administration requirements.

Responsibilities:

  • Respond to inquiries from school and district leaders interested in scheduling BIE's services.
  • Clearly and effectively articulate BIE's mission, services, and resources through email and over the phone.
  • Use Salesforce.com to record client information and service orders. Coordinate service scheduling and communicate relevant information to the services and finance teams.
  • Monitor and maintain Salesforce.com data and produce updated client and service reports.
  • Provide support with other administrative duties related to service coordination and the services team as needed.
  • Other duties as assigned.

Qualifications and Abilities:

  • Minimum Associates degree in related field; Bachelors degree is a plus.
  • Prior professional experience strongly preferred; Experience in sales, customer service, and K-12 education is a plus.
  • Excellent technical skills with MS Office (Word, PowerPoint, and Excel); experience with Salesforce.com a plus.
  • Comfort in learning new technology platforms.
  • Exceptional organizational and multi-tasking skills.
  • Outstanding verbal, written and interpersonal communication skills. Ability to establish a rapport from cold calls to emails to in-person meetings.
  • An energetic self-starter who thrives in a fast-paced team environment.
  • A collaborator who enjoys working across teams to achieve a common goal.
  • A mission-driven individual who is excited about making an impact in schools around the world.
  • Travel time is required in this position. You can expect to travel at least 5% of the time, but the organization may need you to travel more or less depending on business necessity.

Application Instructions:

If you are interested in applying for this position please submit your resume and a compelling cover letter to HR@bie.org. You must reference "Professional Services Coordinator application" in the subject line of your email.

BIE will contact you if there is a match between the job requirements and your skill set. Please do not contact the employer.

 

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