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Client Services Manager

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Note: Applications are being accepted now, but the position will not be filled until later this year.

The Client Services Manager (CSM) reports directly to Jennifer Cruz, BIE Senior Client Services Manager, and is a field-based, fixed-term, full-time position with benefits. The position has an initial duration of one year. Depending upon job performance and the availability of BIE funding, this position can be renewed annually.

Major responsibilities include:

Communication tasks

  • Remaining in close contact with the Senior Client Services Manager and other BIE staff, and keeping BIE fully informed of district activities and progress with regards to district PBL implementation plans. 
  • Talking to district and school leaders to understand their needs for PBL teacher development workshops and the progress of district sustained support programs. 
  • Explaining to district and school leaders and the public what PBL is, and what products, online resources, and teacher professional development and other services BIE offers. 
  • Attending onsite client meetings required for the smooth operation of district programs. 
  • Facilitating workshops, meetings and protocols, as assigned. 
  • Creating messaging tools for clients, including such things as: PowerPoints, email, memos and brochures. 

Administrative tasks

  • Coordinating with district staff and BIE to schedule and deliver PBL teacher development workshops and all elements of district sustained support programs. 
  • Preparing documents (electronic or hard copy) describing and/or supporting with BIE-provided professional development and support services. 
  • Scheduling BIE National Faculty Development Program and district Capacity Building Program and participating in professional development workshops, coaching and events. 
  • Inputting and monitoring Salesforce data related to district programs. 
  • Generating reports for BIE staff and National Faculty. 
  • Collecting, reviewing and providing timely feedback on documents generated by district Capacity Building Program participants. 
  • Attending quarterly (and potentially, more frequent) BIE staff meetings each year. 
  • Preparing quarterly work projections for review by BIE staff. 
  • Attending all BIE National Faculty summits and conferences. 

Contributing to BIE’s mission

  • Working with other BIE team members to expand BIE’s menu of professional development workshops and services. 
  • Filling in for/helping out other BIE staff as needed. 
  • Participating as a team member in BIE meetings and ongoing projects. 
  • Other tasks, as assigned. 

The Person

  • Five or more years of K-12 classroom teaching experience. 
  • Site leadership experience preferred. 
  • Organized, detail oriented, careful, cool under pressure and deadlines. 
  • Strong facilitation skills. 
  • Strong collaboration skills. 
  • Self-starter, able to work without close supervision. 
  • Knowledge of Project Based Learning, preferably gained though first-hand experience. 
  • Good oral and written communication skills. 
  • Ability to empathize and see others’ points of view. 
  • Competent with Word, Excel, Google Apps, and willing to learn SalesForce if not already competent. 

The Application Process

Applications for the CSM position are ongoing, and appointments will be made when necessary to increase BIE staff to meet the needs of new clients. Please complete the Client Services Manager application form to apply. You will have the opportunity to summarize your interest and qualifications and paste in your Curriculum Vita. You will receive an email acknowledging your application. We will review applications as the need arises to hire, and conduct telephone interviews with promising candidates. Finalists will be invited to visit BIE.

No telephone calls, please. No email or U.S. Postal Service mail applications.

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